Shipping policy

SHIPPING POLICY

Thank you for shopping with us! We are proud to offer fast and reliable domestic shipping across the United States. Please review our shipping terms and conditions below.

1. Shipping Locations & Destinations
We ship exclusively within the United States (Lower 48 states). At this time, we do not offer international shipping or delivery to P.O. Boxes and APO/FPO addresses.

2. Order Processing Time
All orders are processed and prepared for shipment within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Rates & Delivery Estimates
We partner with major U.S. carriers including USPS, UPS, and FedEx to ensure your package arrives safely. 

- Delivery Time: Once shipped, orders typically take 2 to 5 business days to arrive at your doorstep, depending on your destination within the U.S.
- Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout. 

4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information is usually active and traceable within 24 hours of shipment.

5. Damages & Issues during Transit
We are not liable for any products damaged or lost during shipping if the carrier shows it as delivered. However, if you receive your order damaged, please contact us immediately at adminpetmomos@gmail.com with photos of the damaged packaging and item so we can file a claim and resolve the issue for you.

If you have any questions about your order or our shipping process, feel free to reach out to us at adminpetmomos@gmail.com.